Pratama, O., Muhammad Azhar Firdaus, S. Apfiasari, E. Maryani, and A. Kurniati. “ANALYSIS OF PATIENT SATISFACTION WITH IMPORTANCE PERFORMANCE ANALYSIS AND CUSTOMER SATISFACTION INDEX (CASE STUDY: CITRA SUNDARI HOSPITAL)”. UJoST- Universal Journal of Science and Technology, vol. 3, no. 1, Mar. 2024, pp. 101-5, doi:10.11111/ujost.v3i1.162.