Syahril, S., Sihotang, M., Hadinegoro, R., Sulastri, E., Rochmad, I., Cahyono, Y. and Purwanto, A. (2022) “Hospitals Cusptomer e-loyalty: How The Role of e-service quality, e-recovery service quality and e-satisfaction ?”, UJoST- Universal Journal of Science and Technology, 1(1), pp. 23–27. doi: 10.11111/ujost.v1i1.56.